Privacy Policy
Effective January 1, 2026
Comfort San Rafael Insulation Services, sanrafaelinsulation.com, hello@sanrafaelinsulation.com
Who this policy covers
Comfort San Rafael Insulation Services is an insulation contractor in San Rafael, CA. This policy explains what information we collect when you use our website, how we use it, how long we keep it and what you can ask us to do with it.
It applies to every page of this site, from the home page to our service and city pages, and to anything you send us through the site. You can read more about us and the work we do. If something here isn't clear, ask us before you send anything.
Information you give us
Most of what we collect comes from you, when you fill out our estimate form, call us or write to us. That usually includes:
Your name, phone number and email address, so we can reply.
The address of the house, so we know where the job is and can set up an estimate visit.
What you tell us about the job, such as a drafty room, a hot upstairs, cold floors or an attic or crawl space you want looked at.
Anything else you choose to add, like photos or the best time to reach you.
You don't have to give us any of this to browse the site. We need enough to reach you and find the house if you want an estimate.
Information collected automatically
When you visit the site, your browser sends some basic technical details, as it does on most websites. These can include your device and browser type, the pages you looked at, how long you stayed, the site that sent you here and a general location based on your internet connection.
We use analytics tools to count visits and see which pages people use, so we can fix what isn't working and make the site easier to read on a phone. These tools show us trends across visitors. We don't use them to identify you by name.
Cookies
Cookies are small files your browser stores so a site can remember things between visits. Our site and the tools it relies on, such as analytics and the contact form, may set cookies to keep pages working, count visits and tell new visitors from returning ones.
You can block or delete cookies in your browser settings. The site will still work if you do, though a few features, like the form remembering what you typed, may not.
How we use your information
We use what you send us to answer your questions, schedule and give your estimate, do the work if you hire us, and follow up on the job afterward.
We also keep records we need to run the business, such as estimates, invoices and job notes. We use the site's visit data only to understand how the site is used and improve it.
We don't sell your personal information, and we don't rent or trade it to other companies for their marketing.
Who we share it with
We share information only when it's needed to do what you asked or to run the site. Our contact form is handled by an outside form service, and the site relies on hosting and analytics providers, so they process some data on our behalf.
We may also share information if the law requires it, to protect our rights or safety or yours, or if the business is ever sold or transferred. Outside those cases, your details stay with our office and our crew.
How long we keep it
We keep your contact details and job information for as long as we need them to answer you, finish the work and stand behind it, and to keep the business and tax records the law expects us to keep.
If you asked for an estimate and didn't go ahead, we don't hold on to your details indefinitely. When we no longer need information, we delete it or remove anything that identifies you. Analytics data is kept in summary form by the tools that collect it.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you at any time.
California residents may have further rights under state privacy law, and we'll honor any request the law gives you. We may need to confirm who you are before we act on a request, so we don't hand someone else's details to the wrong person. We won't treat you differently for making a request.
How we protect it
We limit who sees your information to the people who need it to answer you or do your job, and we use reputable providers for the form, hosting and analytics.
No website or email is completely secure, so please don't send us payment card numbers, passwords or other sensitive details through the form.
Children
This site is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or practices change. The current version is always the one on this page, so check back if you have concerns.
How to raise a privacy question
If you have a question or concern about your information, or want to make one of the requests above, call us at (628) 234-2144. We answer every day from 8 AM to 9 PM.
You can also reach us through our contact page. We reply within 1 business day and will tell you what we've done about your request.